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Top Questions/Issues

Question:
Mix Central Files Not Playing, Windows Media Player 11 Security Component

Answer:
You may be missing a security component required by Windows Media Player to sync files that have DRM (digital rights management) to devices.  Please click on the link below and follow the instructions to install the security component.  

Download link: http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

After you have installed the security component please try syncing the files to the device again.

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